Case Studies —

Health Check Transformation

Overview

Our client is an Australian Government Agency who works with employees and employers to minimise the impact of harm in the workplace, improve recovery at and return to work, and promote the health benefits of work through good work design.

The client required a programme check to assure that the Department’s Transformation Programme was on track. The health check was to review alignment of the Programme with strategic objectives and whether the governance mechanisms were appropriate to control programme management aspects such as budgets, benefits, impediments, stakeholder management, risks, time resourcing and organisational change.

The north way

The Digital Transformation Programme (DTP) Health Check approach included:

  • A review of DTP documentation to understand the background of the Digital Services;
  • Interviews (approximately 1 ½ hrs for each interview) with internal and external stakeholders;
  • Review and analysis of interview and documentation input about DTP performance and compliance with best practices;
  • Completion of Programme review ‘scorecards’ to provide a traffic light rating of various Programme Management components against the MSP® best practice framework;
  • A Programme Health Check report covering all aspects of planning, issues, risks, ownership, business priorities, service stages and benefits;
  • A set of actionable recommendations to improve Programme performance, Programme Manager effectiveness, management oversight and Programme governance;
  • A set of ‘Executive Summary’ slides to present the information in the report in an easily digestible manner.
Outcome

The health check was completed in 2 months and delivered the following benefits:

  • Analysis of the current state of the Digital Transformation Programme by performing a Programme ‘Health Check’ and present its findings in a written report and an executive presentation.
  • Recommendations based on observations made through engagement with key staff and stakeholders for the Programme about the “To Be” status.
  • Ongoing assurance for the Digital Programme by attending Programme Board meetings as required and – if directed by the programme board – representing board members in reviewing or addressing aspects of the programme on their behalf.
  • Provided assurance to the board, risk and audit committee regarding the status and performance of the programme and its underlying projects.
  • Assurance services informed the board in support of their decisions and direction.

In addition, north were engaged by the Executive to provide ongoing programme assurance support for a further year, through attendance and engagement at Programme Board Meetings, Risk Committee reviews and where required, in project reviews.